AstroChat ("we", "our", "AstroChat"), operated by People Interactive, is committed to safeguarding the privacy of its users, including both astrologers and clients, whether registered or not. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with applicable data protection laws.

1. User Consent

   By accessing or using the AstroChat platform, you consent to this Privacy Policy. Continued use of the platform indicates your unconditional consent to our practices regarding your personal data. By using this website, you also consent to receive communications from us via WhatsApp and other communication channels.

2. Information We Collect
   • Personal Data: We collect personal information that you provide when creating an account, including your name, contact number, email, date of birth, gender, and any other details you voluntarily provide.
   • Payment Information: To process transactions, we collect payment details through secure third-party payment gateways.
   • Device Data: We automatically gather technical data, such as IP addresses, browser type, device identifiers, and cookies, to enhance your experience and provide a personalised experience.
   • Usage Data: We may collect data regarding your interactions with our platform, including your preferences, to optimise our services and offerings.
   • Chat History: We may collect the information you share with Astrologers via Chat or Voice & Video channels for internal audit and training purposes.
3. How We Use Your Information

   We use the information we collect for the following purposes:

   • Service Delivery:To facilitate consultations, communication between astrologers and clients, and process transactions.
   • Personalization: To customise your experience and recommend relevant content and services.
   • Marketing and Communication: To send promotional offers, newsletters, and updates through email, SMS, and WhatsApp.
   • Customer Support:To respond to your inquiries and provide assistance.
   • Analytics and Improvements:To analyse usage patterns, improve service quality, and develop new features.

4. Data Sharing and DisclosureAstroChat does not sell or rent your personal data to third parties. However, we may share your data under the following circumstances:

   • Service Providers: With trusted third-party vendors who assist with business operations, such as payment processors and hosting services.
   • Legal Obligations: When required by law or to protect our rights, privacy, safety, or property.
   • Business Transfers: In the event of mergers, acquisitions, or asset sales, user data may be transferred.
5. Data Security

   We implement industry-standard security measures, such as encryption and access controls, to safeguard your data. Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

   We retain personal data only for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Users may request data deletion by following the account deletion instructions within the app.

7. Your Rights

   Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, update, or delete your information. You can exercise these rights by contacting us at [[email protected]].

8. Camera, Voice and Microphone Access

   AstroChat requires microphone,camera access solely to enable audio,video interactions for voice and video inputs. This access is used only during active sessions and is not stored or shared.[We are device permission]

9. Cookies and Tracking Technologies

   We use cookies and similar technologies to collect data and enhance user experience. Users can manage cookie preferences through browser settings.

10. Children’s Privacy

    AstroChat services are intended for users aged 18 and above. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

    This policy may be updated from time to time to reflect changes in our practices or legal requirements.We encourage periodic review of this policy.

12. Contact Us

    For questions or concerns about this policy, please email us at [[email protected]].