Welcome to AstroChat, your personal Atro consultation platform. This Agreement sets out the legally binding terms for your use of the Site, usage and membership. This Agreement may be modified by Us from time to time. The access, membership and rights of admissions are reserved.

This Terms of Use is published in accordance with the Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.

The Site/App (“We/Site/Us ”) offers astrological content, reports, data, and consultations through video chat, Call and email (hereinafter referred to as “Content”) via the Site and Mobile applications, and other electronic mediums. We provide both “Free Services” and “Paid Services” (collectively referred to as “Services”). To access the Site/App and avail the Services, you are required to register as a member on the Site/App.

By registering on the Site/App you agree to:

1. Provide current, complete, and accurate information as prompted by the Site/App. Creating a user profile with AstroChat involves providing specific information, including your phone number/email for OTP (One-Time Password) verification, which is required to ensure the security and validity of the registration process. Additionally, you may provide your first name, last name, date and time of birth (DOB), birth place etc. Please note that providing your date of birth is optional during the registration process, but may be needed while communicating with Astrologers to compile and calculate horoscope information.
2. Maintain and update the provided information as required, ensuring that it remains current and accurate.

By registering, accessing and using the Site/App, you (“Member,” “You,” “Your”) confirm that you understand and unconditionally consent to the Terms of Usage. If you do not agree to the Terms, please do not click the “I AGREE” button. It is advised that you carefully read the Terms of Usage before starting using, registering on, or accessing any content, information, or services on the Site/App.

Additionally, by using this Site/App, you give your consent to receive communications from us via SMS/WhatsApp/Email/Call. Your continued use of the Site/App, including any updates or modifications to the Terms of Usage, signifies your acceptance and agreement to be legally bound by these terms till your account is deleted from Site/App. If you have any objection in collecting/processing your personal data, we advise you not to register with our Site.

If you want to withdraw this consent or if you have any objection in continuous collection or storage of your personal details, you must discontinue using our Service and delete your account by sending an email from your registered email ID to [email protected] as we shall not be able to provide you any Service without having your personally identifiable information listed above.

By using this Site/App, you confirm that you are over the age of 18 and legally capable of entering into a binding contract under the Indian Contract Act, 1872. We shall not be held responsible for any misuse of the services by minors by misrepresenting the age or any person using the Site/App inappropriately. However, you are allowed to ask questions related to minors in your family as per the terms outlined in this policy.

By using this Site/App, you represent and warrant that you have the right, consent, authority, and legal capacity to enter into this Agreement; submit relevant information to us; and that you are not prohibited or prevented by any applicable law for the time being in force or any order or decree or injunction from any court, tribunal or any such competent authority restraining you from entering into this Agreement and the Services thereof.

To access the services, you must register as a Member on the Site/App. By doing so, you agree to provide current, accurate, and complete information when filling out the sign-up form. All information you provide and update during your registration is referred to as "Registration Data."

You may create an account using your phone number (for OTP verification) or a valid email ID . By creating an account, you represent and warrant that all provided information is accurate and up to date, and you agree to keep it updated. Using another user’s account information/personal details is strictly prohibited. If any of the provided information is found to be inaccurate, incomplete, or outdated, the Site/App reserves the right to suspend or terminate the account and restrict or refuse access to future services. If you are creating an account on behalf of another, you hereby acknowledge that you have the required permission/authorization from the said person in writing and shall submit the same to Us, on receipt of the request from us in this connection.

The right to use this Site/App is personal to you and cannot be transferred to any other individual or entity. You are responsible for maintaining the confidentiality of your account information, including your password. You are fully accountable for any activities under your account. The Site/App will not be liable for any loss or damage arising from your failure to maintain the secrecy of your login credentials. You must notify the Site/App immediately if you become aware of any unauthorized access/use of your account.

When availing of any service, you will be informed if the service is provided directly by the Site/App or a third party. The Site/App does not control or monitor the information provided by third parties.

You acknowledge and agree that your personal data, including debit/credit card details, transmitted over the internet may be susceptible to misuse, hacking, theft, or fraud. The Site/App or its Payment Service Providers cannot be held responsible for such incidents.

The Site/App prohibits the use of its services under the following conditions:

1. If you are a resident of a jurisdiction where the use of these services is prohibited.
2. If you are a resident of a State/Country where laws or regulations prevent trade relations or services.
3. Due to religious practices.
4. You may not have more than one active account on the Site/App. Creating multiple accounts using different mobile numbers is prohibited.

The Site/App offers a service that allows you to have a conversation with an astrologer via various modes of communication such as Chat, Voice, & Video calling. By agreeing to these Terms of Usage, you provide your unconditional consent to the Site/App to arrange for these communications on your registered mobile number, via any means (including but not limited to chat, SMS, WhatsApp, regular calling, VOIP calling or video calling) even if your number is enrolled in Do Not Disturb (DND) services.

• We offer each unique user a first free chat or call, with a maximum duration of 5 minutes. A "unique user," as defined by the Site/App, is an individual whose mobile number or device have not been previously registered with Us or any of its subsidiaries. If the User completes the first free chat or call, even if the full 5 minutes are not completed, then the free session will be considered as completed.
• We reserve the right to withdraw this promotion at any time without giving prior notice or reason to the users.

• Any information provided on or by the Site/App should not be considered as medical, legal, financial or mental health advice.
• The content available on Site/App does not represent or warrant that any specific medication, treatment, or procedure is safe, suitable, or effective for any User. People Interactive Pvt Ltd. does not endorse any particular tests, medications, products, or procedures.
• Site/App does not provide any guarantees regarding the services or advice rendered by third-party service providers, including registered astrologers. Users are strongly encouraged to validate & verify any recommendations made by the third-party service providers, including registered astrologers. We recommend consulting a qualified healthcare professional for any diagnosis and treatment, including recommendations concerning appropriate medications or therapies.
• Site/App does not guarantee any specific outcomes or results from the services provided. Neither Site/App nor the service providers offering advice shall be held liable for any incidents, outcomes, or consequences experienced by Users following their use of the services provided. Accessing Site/App and utilizing its services is done at the User's own risk.
• By utilizing Site/App and its services, you agree that any legal remedies or liabilities arising from actions or omissions of other Members—including service providers registered with Site/App or third parties associated with it—shall be limited to claims against the specific party deemed responsible. You further agree not to impose liability on, nor seek legal remedies from, Site/App in such instances
• By continuing to use Site/App, you acknowledge your understanding and acceptance of these terms and conditions.

The Site/App may access the User's account and associated information to ensure the provision of high-quality services and to effectively address customer needs. By using the Site/App, the You grants unconditional consent for Site/App, its employees, agents, and other authorized personnel to access their account for these purposes. This access includes, but is not limited to, any data explicitly shared with Site/App, as well as chat and voice communication history with the astrologers and/or our third party service providers.

In the event of complaints or suspected abuse, we will investigate on a case-by-case basis using the available records & history. The User is advised to review the Privacy Policy for details regarding the handling of such records.

• Site/App reserves the right, at its sole discretion and without prior notice to the You/User, to modify, discontinue, or alter the services or the User's account. We shall refund the amount lying in our wallet if we cease our operation. Site/App is not obligated to provide any advance notice or justification for such actions.
• Violation of any terms outlined in these Terms of Usage may result in the immediate termination of the User’s registration and services without any refund of the amount lying in your Wallet. The Site/App reserves the right to terminate the User's access and take immediate action if:
  • We are unable to verify or authenticate the registration Data or other relevant information provided by the User.
  • The Site/App believes that the User’s actions could result in legal liability for the Site/App, other Users, or any service provider associated with the Site/App.
  • The Site/App believes the User has provided false or misleading information, interfered with other Users or the administration of services, or violated the Privacy Policy.
  • The Site/App believes the User has engaged in any conduct that violates applicable laws.
  • We maintain a zero-tolerance policy towards the use of abusive, offensive, or inappropriate language by Users. If Site/App determines that a User has engaged in such conduct, it reserves the right to take appropriate action, which may include suspension or termination of the User's account, as well as reporting the behaviour to relevant authorities if necessary.
• For Service Providers, including Astrologers, You understand and agree that your relationship with the Site/App is as a member, acting solely on your behalf and for your benefit. The Site/App may terminate and deactivate the profile of any Service Provider who violates the Terms of Usage or the Service Terms and Conditions agreed upon during registration.

All Users, including both Astrologers and Member Customers, are obligated to comply with Site/App's Privacy Policy, Terms and Conditions, and any additional guidelines set forth on Site/App. By accessing Site/App, the User certifies and confirm that they are acting as an individual and not as a corporation or any other legal entity. The rights to access and use the services offered by Site/App are strictly personal to the User and may not be transferred to any other party or used for any commercial activities. .

While using the Site/App or engaging in any form of communication the Site/App or with the associated third-party service providers, the User agrees not to:

• Posting Inappropriate Content: Users shall not post, publish, or transmit any content that is false, misleading, defamatory, harmful, threatening, abusive, harassing, offensive, or that promotes racism, hatred, or harm against any individual, group, religion, or caste. Additionally, content that infringes upon intellectual property rights or encourages illegal activities is strictly forbidden.
• Unauthorized Content Sharing: Users must not upload or make available any content that they do not have the legal or contractual right to share.
• Intellectual Property Infringement: Users are prohibited from uploading content that violates patents, trademarks, trade secrets, copyrights, or other proprietary rights.
• Collection of Personal Information: Users shall not collect screen names or email addresses of other members for the purpose of future solicitation or spam.
• Unsolicited Communications: The transmission of unsolicited emails, junk mail, spam, chain letters, or promotions for products or services is not permitted.
• Distribution of Harmful Files: Users must not upload or distribute files containing viruses, corrupted files, or software that could damage Site/App or disrupt other users' systems.
• Interference with Platform Access: Engaging in activities that interfere with or disrupt access to Site/App is strictly prohibited.
• Unauthorized Access Attempts: Users shall not attempt to gain unauthorized access to any part of Site/App or its connected networks, systems, or services through hacking or other unlawful means.
• Legal Compliance: Users must comply with all applicable laws and regulations, both within India and internationally. The use of Site/App is intended solely for personal, non-commercial purposes unless otherwise agreed upon with Site/App.
• Commercial Exploitation: Reselling or commercially exploiting the services offered by Site/App without express written consent is prohibited.
• Modification of Software: Users are not permitted to reverse engineer, modify, copy, distribute, or sell any software or information obtained from Site/App.
• Transmission of Objectionable Material: The transmission of unlawful, harassing, obscene, or otherwise objectionable material through Site/App is strictly forbidden.
• Encouragement of Illegal Conduct: Users must not encourage conduct that could constitute a criminal offense, lead to civil liability, or violate any laws or regulations.
• Interference with Other Users: Engaging in activities that interfere with the use or enjoyment of Site/App by other members is not allowed.

Additionally, the User agrees to the following terms:

1. Communication Consent: The User consents to receive communications through Site/App, including but not limited to app notifications, email, SMS, phone calls, and other communication channels (such as WhatsApp Business Messages) related to their use of Site/App.
2. Reporting Violations: The User agrees to promptly report any misuse or violations of this Agreement to Customer Care.
3. Consequences of Misuse: Should an internal investigation reveal any misuse or violations, Site/App reserves the right to terminate the User's membership without refund.
4. False Complaints: The User acknowledges that any false complaint made by a Member may result in the termination of their membership without refund.
5. Withdrawal of Services: Site/App reserves the right to withdraw services from any User deemed unreasonable or abusive in their interactions with Service Providers, including astrologers.

We do not allow accounts that contain or promote sexual content or profanity, including pornography or any material intended for sexual gratification. Accounts that violate this policy are subject to immediate deletion without any refunds applicable. Additionally, we work with local law enforcement to report any illegal activities or content that may arise from such accounts.

To maintain a safe and respectful environment, we have established clear standards prohibiting harmful or inappropriate content on our platform.

Examples of violations include, but are not limited to:

• Depictions of sexual nudity, sexually suggestive poses in inappropriate contexts, or minimal clothing.
• Illustrations or animations of sex acts, sexually suggestive body parts, or inappropriate poses.
• Content promoting sexual aids, fetishes, or illegal sexual themes.
• Use of profanity, explicit language, or adult/sexual keywords in content or listings.
• Depictions of bestiality or encouragement of such acts.
• Promotion of escort services or any sex-related entertainment that implies compensation for sexual acts, including compensated dating or "sugar dating."
• Content that degrades or objectifies people, such as apps claiming to undress or see through clothing.
• Any content that attempts to exploit or threaten individuals sexually, including non-consensual sexual content or content created through deepfake technology.

We are committed to ensuring that Site/App remains free of harmful content, and any accounts found violating this policy will be deleted immediately.

We do not allow content or users that promote violence or incite hatred against individuals or groups based on characteristics such as race, ethnicity, religion, disability, age, nationality, sexual orientation, gender, gender identity, caste, immigration status, or any other attribute tied to systemic discrimination or marginalization.

• Content asserting that a protected group is inferior, inhuman, or deserving of hate.
• Use of hateful slurs, stereotypes, or harmful theories about a protected group (e.g., labelling them as malicious, evil, or corrupt).
• Content encouraging others to hate or discriminate against people based on their group membership.
• Promotion of hate symbols, flags, insignias, or behaviours associated with hate groups.

We do not allow content or apps that depict or promote gratuitous violence or dangerous activities.

Examples of violations include, but are not limited to:

• Graphic depictions or descriptions of realistic violence, or violent threats against any person or animal.
• Content promoting self-harm, suicide, eating disorders, choking games, or other activities that could lead to serious injury or death.

We do not allow any content related to terrorist organizations or activities.

Examples of prohibited content include:

• Content promoting terrorism, recruiting for terrorist organizations, or inciting violence.
• Content that celebrates or glorifies terrorist attacks or related acts of violence.

Our platform is committed to maintaining a safe environment, and any content supporting terrorism will be immediately removed.

We do not permit content from organizations or movements that have engaged in, prepared for, or claimed responsibility for acts of violence against civilians. This includes any form of promotion, recruitment, or endorsement. We don’t allow users with content related to planning, preparing, or glorifying violence against civilians.

We do not permit content that capitalizes on or is insensitive toward sensitive events with significant social, cultural, or political impact, such as civil emergencies, natural disasters, public health emergencies, conflicts, deaths, or other tragic events.

• Content that lacks sensitivity regarding the death of a real person or group of people, including suicides, overdoses, natural causes, or other forms of loss.
• Content that denies or downplays the occurrence of a well-documented major tragic event.
• Content that appears to profit from a sensitive event without offering any meaningful benefit to the victims or those affected.

We aim to maintain a respectful environment, ensuring that sensitive topics are handled with care and consideration for all individuals impacted by such events.

We do not permit content that contains or facilitates threats, harassment, or bullying. Our platform is committed to providing a safe space where all users can interact without fear of being targeted or abused.

Examples of Bullying and Harassment content include:

• Bullying or targeting victims of international or religious conflicts.
• Content that seeks to exploit, extort, or blackmail others.
• Posting content with the intent to publicly humiliate someone.
• Harassing victims or their families and friends, particularly in the wake of a tragic event.

We do not permit the sale or facilitation of the sale of dangerous products, including explosives, firearms, ammunition, or certain firearms accessories. Our platform is committed to maintaining a safe and secure environment for all users.

We don't allow users that provide instructions for the manufacture of explosives, firearms, ammunition, restricted firearm accessories, or other weapons. This includes instructions on how to convert a firearm to automatic, or simulated automatic, firing capabilitie

We don't allow users that facilitate the sale of marijuana or marijuana products, regardless of legality. We don't allow users that facilitate the sale of tobacco (including e-cigarettes and vape pens) or encourage the illegal or inappropriate use of alcohol or tobacco. We don't allow users that facilitate the sale of psychotropic drugs or drugs falling under the restricted category of Drugs and Cosmetics Act and Rules 1945.

As an organization, we strictly prohibit users from engaging in or promoting any form of black magic, witchcraft, voodoo, tantrism, or any related occult practices. This includes any activities, content, or behaviours that encourage or involve these practices, whether intentionally or unintentionally. If it comes to our attention that a user is involved in such activities, we reserve the right to immediately suspend or delete the user's account without prior notice.

1. Refunds on Wallet Recharges
   • Once a member adds funds to their wallet on Site/App, those funds can only be refunded only if it fulfils both the conditions:
     • if the refund request reaches us within 48 hours of the wallet credit and
     • no portion of the credited amount has been used
   • In all other cases, i.e. if any portion of the credit has been utilized or if the request has been raised post 48 hours, the money will not be refunded.
   • Refunds, if applicable, will be processed only to the source payment instrument and after deducting all transaction charges imposed by the Bank, Payment Gateway, or any other charges incurred by the Site/App during the service delivery.
   • In case of server-related issues (e.g., slowdowns, failure, or session timeouts) on the Site/App or Payment Gateway, the User must:
     1. Check if the Bank Account has been debited before initiating a second payment.
     2. If the Bank Account is debited, avoid making the payment again and contact customer care to confirm the payment status.
     3. If the Bank Account is not debited, the User may initiate a fresh payment.
   • Refunds for multiple payments made for the same order, after the above precautions, will be processed in full, without transaction charges.
2. Refunds of Service Charges
   • Refunds, if applicable, will be credited to the User’s wallet only. There will be no refunds done to the User’s bank account or original payment source if the refunds are processed under this section.
   • Refunds will only be considered under the following circumstances:
     1. Network issues affecting the chat/call, such as weak signal, background noise, or inaudible consultant.
     2. The consultant is unable to communicate fluently in the language specified in their profile.
     3. The consultant takes an excessively long time to respond.
     4. The consultant provides irrelevant or inappropriate responses to the user’s query.
   • No refund will be provided if the User has provided an incorrect contact number for the "Call with Astrologer" feature. The User is advised to ensure their contact number is within full coverage and must answer the call when received. No refund will be processed for calls that are successfully connected whether or not the User receives the call.
   • Refunds will not be provided for inaccuracies in the consultation. We do not guarantee the factual accuracy of consultations and take no responsibility for the accuracy of any advice given by the Astrologers/third party service providers.
   • By requesting a refund, the User agrees to grant our quality audit team access to the chat/call recording for the consultation. This is to determine whether the case qualifies for a refund.
   • People Interactive’s quality audit team will, in exceptional cases, provide partial or full refunds to the User’s People Interactive wallet if the consultant’s quality parameters are not met. Refunds may take up to 72 hours for analysis and processing.

The User understands and agrees that, to the maximum extent permitted by law, We do not provide any warranties for its services. Astrological counselling provided through the Site/App is based on the individual or collective knowledge and interpretations of astrologers, and the results may vary from one astrologer to another.

• The Site/App offers services through a verified panel of astrologers. These astrologers may recommend using mantras, jantras, gemstones, or other remedies, which are made in good faith. Such recommendations are being made in good faith by the astrologers and the Site/App/Company and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors make no warranty of:
  1. The service/advice meets your requirements and/or solve the issues
  2. The service being uninterrupted, timely, secure, or error-free.
  3. The accuracy or reliability of results obtained from the service.
  4. The quality of products, services, or information obtained through the Site/App.
  5. Correction of any software errors.
• You are required to make full disclosure about the emotional, mental and physical state of the person seeking advice from the panel of astrologers so that the astrologers make an informed judgment about giving advice.
• The Site/App, services, and materials are provided on an "as is" basis without any warranty, express or implied, including but not limited to implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose.
• The Site/App will not be liable for any issues related to User content, including violations of intellectual property, privacy, or defamation laws. The Site/App disclaims all liability related to the misuse, loss, modification, or unavailability of User content.
• The Site/App is not responsible for any loss incurred due to unauthorized use of a User's account, either with or without the User's knowledge.
• While the Site/App strives to ensure the accuracy of the information, it does not guarantee the completeness, quality, or correctness of any data, product, or service provided. The Site/App is not liable for delays, failure to deliver, or issues arising from its services.
• The Site/App is not responsible for technical difficulties, such as system downtime, server errors, or issues caused by maintenance or other unforeseen events.
• The User is responsible for any damage or data loss caused by downloading materials from the Site/App.
• The Site/App is not liable for typographical errors, including invalid coupons.
• The Services offered by the Site/App are for entertainment purposes only. The Site/App and its suppliers disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. The Site/App makes no warranty regarding the effectiveness of any advice or the reliability of content obtained through the services.
• The Site/App verifies the credentials of its astrologers but does not guarantee the accuracy, safety, legality, or applicability of the advice or information they provide.
• The Site/App is not a suicide helpline. If the User is contemplating suicide or in immediate danger, please seek help from a licensed professional or call a suicide prevention helpline (e.g., AASRA - 91-22-27546669) immediately.
• The Site/App is not liable for any inaccuracies, delays, or omissions in data or messages. The Site/App is also not liable for any loss or damage arising from the transmission or delivery of such data.
• Under no circumstances shall the Site/App, its employees, directors, third-party agents, or payment service providers be liable for any direct, indirect, incidental, special, consequential, or punitive damages. The Site/App’s liability to the User will always be limited to the amount paid by the User for the service during their membership term.

The User agrees to indemnify, defend, and hold harmless the Site/App, its parent company, subsidiaries, affiliates, officers, directors, employees, suppliers, consultants, and agents from any and all third-party claims, liabilities, damages, or costs (including but not limited to attorney’s fees) arising from:

• Your use of the Services.
• Your violation of the Privacy Policy or these Terms of Service.
• Your violation of any third party's rights, including but not limited to the infringement of intellectual property or other rights by you or any other user of your account.

You acknowledge that the Content, including but not limited to text, software, music, sound, photographs, video, graphics, or other materials contained in sponsor advertisements or distributed via email, and commercially produced information presented to the Member by People Interactive (I) Pvt Ltd, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents, and/or other proprietary rights and laws.

The User is not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the Content unless expressly authorized by People Interactive (I) Pvt Ltd, its suppliers, or advertisers.

Additionally, content such as images, text, designs, etc., on all portals of People Interactive (I) Pvt Ltd is sourced responsibly, with due consideration for copyright laws. People Interactive (I) Pvt Ltd assumes no liability for copyright infringement of content or data sourced from external portals.

Here are some examples of common violations:

The Site/App may update, amend, or modify these Terms of Usage periodically. It is the User's responsibility to review these Terms regularly to ensure compliance with the latest version.